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Are you not satisfied with the product you bought? If so, you can notice us within 30 days after the reception date of your order. After this you have another 14 days to actually return the product to us.
If possible in the originally state and packaging (when reasonably possible).
Did you use the product but the product doesn't meet your expectations? Even then we can help you, by doing a part of the refund.
Part of refund (at returning)
Are you not satisfied with the product, but you did use it already? That's a bummer for us as well.
For all your orders we have a return period of 30 days, so even for the products that are already used during this period. When there are visible aspects of use, we are willing to give you a partial refund. This is always at least 75% of the original purchase amount. So: please feel free to have a good look at the product like you would do in a physical shop. Unpack a satellite receiver out of the box and view it from all sides, but don't connect it to watch tv as well with it.
When the product is damaged;
Conditions for returning an used product.
When returning a product, shipping costs are involved. You can always deliver the product -without extra costs- at our location, see also our contact page.
In which cases you get a refund of your shipping costs and in which cases these are your own responsibility?
When you receive a Dead on Arrival product we will refund the shipping costs, because you will need to return it to us so we can check the product.
When not refunded?
We don't refund the shipping costs in case of use of the right of witdrawal within 30 days, because it's your choice to return the product because it doesn't meet your wishes.
Next to that we don't do a refund when you report a defect what seems to be not defect after a check by our Technical Department. This is seen by many receivers and LNB's and in lots of cases it's a wrong setting or wrong pointing of the LNB (which could also be easily solved by for instance an email or by phone).
PLEASE NOTICE! The amount of refund we compensate for shipping costs, is the basic amount without extra insurance and is normally EU 6,95 max.